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Singpass helpdesk counter is an official counter where users go to resolve problems with their Singpass account or get in-person support.

These counters are useful if you have trouble setting up Singpass online, lost access to your account, need to verify your identity, or want to reset your password.

Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.

Opening hours are usually Monday to Friday, with some locations open on Saturdays—always check the timing before making a trip.

If you prefer face-to-face assistance website or run into problems online, heading to a Singpass counter is the fastest way to get help.